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ACCOUNT DELETION POLICY & DATA RETENTION NOTICE

(updated on 8th May 2025)

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How to Delete Your Account

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You can delete your PressHop account at any time. Here's how:

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  1. Open the PressHop app

  2. Tap on "Menu" at the bottom of your screen

  3. Scroll down and tap on "Account settings"

  4. Tap on "Delete Account" (shown in red)

  5. Select a reason for deleting your account

  6. Confirm your decision by tapping the "Delete Account" button

  7. In the confirmation popup, tap "Proceed" to permanently delete your account

 

Visual Guide to Account Deletion

1. Open Menu
Tap on Menu in the bottom navigation

2. Account Settings
Find and tap on "Account settings"

3. Delete Account
Tap on the "Delete Account" option (in red)

4. Confirm Deletion
Choose a reason and tap "Delete Account", then "Proceed"

 

What Happens When You Delete Your Account

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When you choose to delete your account:

  • Your account will be permanently removed from our system

  • Your personal information, including your phone number and email address, will be permanently erased

  • You will no longer be able to sell your photos, videos, or other content to the press

  • All user-generated content that has not been purchased will be removed

  • Your account cannot be recovered once deleted

 

Data Retention Policy

While most of your personal data is deleted immediately, we may retain certain information for the following purposes:

  • Purchased Content: Any content that has been purchased by publications will remain accessible to those publications according to the terms of purchase.

  • Transaction Records: Financial transaction records may be retained for up to 7 years as required by tax and financial regulations, but will be anonymised where possible.

  • Legal Compliance: Some information may be retained if required by law or for legitimate business purposes, such as fraud prevention.

 

Need Help?

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If you're having trouble deleting your account or have questions about our data retention policies, please contact our support team:

Email Emily - hello@presshop.co.uk
Address: PressHop Media UK Limited, 167-169 Great Portland Street, London, W1W 5PF

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